Refund policy

At YueDesk, we want you to feel confident about your purchase. If you are not satisfied with your order, we offer a return and exchange policy under the conditions outlined below.

Return Eligibility

You may request a return if the following conditions are met:

  • The item was delivered within the last 30 days
  • The item is unused, unwashed, and in its original condition
  • All original packaging and tags are included

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, worn, or damaged by the customer
  • Items without original packaging or tags
  • Final sale or clearance items (if applicable)

Return Process

To initiate a return, please contact us at:

📧 service@yuedesk.com

Include the following information:

  • Your order number
  • Reason for return
  • Photos of the item (if applicable)

Once your request is reviewed and approved, we will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • YueDesk is not responsible for returns lost in transit

Exchanges

We accept exchanges for eligible items.

If you would like to exchange a product (for a different size or style), please contact us first. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

Provide your order number and clear photos of the issue. We will review the case and offer an appropriate solution, which may include a replacement or refund.

Refunds

Once your returned item is received and inspected:

  • Approved refunds will be issued to your original payment method (PayPal)
  • Please allow 3–7 business days for the refund to be processed after approval

Processing time may vary depending on PayPal.

Late or Missing Refunds

If you have not received your refund:

  1. Check your PayPal account
  2. Contact PayPal for further information
  3. Contact us if the issue persists

Important Notes

  • Returns must be approved before sending items back
  • Unauthorized returns may not be accepted
  • Shipping fees (if any) are non-refundable unless the return is due to our error

Contact Us

If you have any questions regarding returns or exchanges, please contact us:

📧 service@yuedesk.com